kandar88 Privacy Policy

1. Who We Are and How to Contact Us

kandar88 ("we", "us", "our") operates the online casino and sportsbook platform accessible at kandar88.club. kandar88 is the data controller in respect of all personal data collected through the Platform. We are licensed by an international gaming authority to provide online gaming services.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, you may contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through the kandar88 Platform

We aim to respond to all privacy-related enquiries within 14 business days of receipt.

2. What Personal Data We Collect

kandar88 collects the following categories of personal data from its users:

3. How We Collect Your Data

kandar88 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: When you access the kandar88 Platform, we automatically collect Technical Data via cookies, server logs, and similar tracking technologies. See Section 9 for details.
• Third-party sources: We may receive data from identity verification service providers, payment processors, fraud detection services, and our gaming software partners — all operating under appropriate data processing agreements with kandar88.

4. How We Use Your Personal Data

kandar88 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your kandar88 account, including login authentication and session management.
• Identity verification (KYC): Complying with our licensing obligations to verify the identity and age (21+) of all account holders, and to prevent underage gambling.
• Transaction processing: Processing MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, DuitNow, FPX, and other integrated Malaysian payment channels.
• Service provision: Delivering the casino, sportsbook, slots, and specialty game products you access through your kandar88 account.
• Responsible gaming: Monitoring gaming behaviour to identify indicators of problem gambling and to administer deposit limits, cool-off periods, and self-exclusion requests.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, collusion, and other prohibited activities.
• Legal compliance: Meeting our obligations under our international gaming authority licence, applicable anti-money laundering regulations, and data protection law.
• Marketing communications: Where you have opted in, sending you information about kandar88 promotions, bonus offers, and relevant updates. You may opt out at any time via account settings or by contacting support.
• Platform improvement: Analysing aggregated usage data to improve the kandar88 product, user experience, and game library.

5. Legal Basis for Processing

kandar88 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have registered for and to manage your account relationship with kandar88.
• Legal obligation: Processing required to comply with our licensing conditions, anti-money laundering obligations, and applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service analytics — where these interests are not overridden by your privacy rights.
• Consent: Marketing communications and the use of non-essential cookies — where you have provided explicit opt-in consent, which may be withdrawn at any time.

6. Data Sharing and Third-Party Disclosure

kandar88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

6.1 Service Providers

We engage third-party providers who process data on our behalf under binding data processing agreements, including identity verification providers, payment processors (including the operators of Touch 'n Go eWallet, Boost, and FPX), game software studios, hosting and infrastructure providers, and customer support platforms.

6.2 Regulatory and Legal Authorities

kandar88 will disclose personal data to our licensing authority, law enforcement agencies, regulatory bodies, and courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of kandar88, our users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of kandar88's business, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations.

6.4 With Your Consent

We will share your data with any other party where you have provided explicit consent for such sharing.

7. International Data Transfers

Some of kandar88's service providers and game studios are located outside Malaysia. Where personal data is transferred internationally, kandar88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the laws of the jurisdiction in which we are licensed. This includes contractual clauses, data processing agreements, and adequacy assessments where applicable.

8. Data Retention

kandar88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and licensing requirements.

• Active account data: Retained for the duration of the account relationship and for a minimum of five years following account closure, in line with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of seven years for financial compliance purposes.
• Support communications: Retained for three years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it will be suppressed rather than deleted to ensure we do not re-contact you.

When retention periods expire, personal data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

kandar88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device that help us recognise returning users, remember account preferences, analyse traffic patterns, and serve relevant promotions.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session authentication, security tokens, and login persistence. These cannot be disabled.
• Performance cookies: Collect anonymised data about how users interact with kandar88 to help us improve page load times, navigation flows, and game loading performance.
• Functional cookies: Remember your preferences such as language settings, preferred game lobby view, and notification settings.
• Analytics cookies: Used to understand aggregate user behaviour on kandar88. Data collected is anonymised and not used to identify individuals.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the kandar88 Platform.

10. Your Rights as a Data Subject

Subject to the applicable laws of the jurisdiction governing this Privacy Policy, you have the following rights in respect of your personal data held by kandar88:

• Right of access: You may request a copy of the personal data kandar88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to kandar88.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact kandar88 at [email protected]. We will respond within 14 business days. Some rights may be subject to limitations where they conflict with our legal obligations or licensing requirements.

11. Children and Minors

The kandar88 Platform is strictly intended for persons aged 21 and above. kandar88 does not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted as part of the registration and KYC process, and any account found to have been registered by a minor will be immediately closed, with all associated data deleted in accordance with applicable law.

If you believe that a minor has registered on kandar88, please contact us immediately at [email protected].

12. Security Measures

kandar88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and kandar88 servers.
• Encryption of sensitive data fields (including passwords, financial identifiers) at rest using industry-standard cryptographic methods.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent third parties.
• Two-factor authentication (2FA) available to all kandar88 account holders as an additional account security layer.

While kandar88 employs robust security practices, no online platform can provide absolute guarantees of security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, kandar88 will notify affected users in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

kandar88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email to the address on their kandar88 account and/or via a prominent notice on the Platform. The "Last Updated" date at the top of this document will reflect the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

14. Governing Law

This Privacy Policy is governed by the laws of the jurisdiction under which kandar88 holds its international gaming authority licence. Any disputes arising in connection with this Privacy Policy that cannot be resolved informally shall be subject to the jurisdiction of the competent courts or regulatory authorities designated by that licensing framework.